When life gets difficult, we can help

Life has many ups and downs and sometimes you may need help to cope with challenges. If you have broken your arm, you would go to a doctor. If your mind hurts, a counselor can help. In both cases, it is always better to get treatment earlier than later so that things do not get worse.

Get the help you need in a convenient, confidential, safe and non-judgmental environment. Your program provides in-person and virtual therapy options through a national network of licensed professionals trained to help with many challenges including stress, anxiety, grief, marital/family relationship concerns, parenting, substance misuse and more. Counseling will help you understand issues, learn coping skills and develop solutions.

The first time you call your program about counseling, a Magellan representative will offer to take your information and contact providers directly to find the first available appointment for you.

Key features

• No cost to you and your household members
• Up to 8 pre-paid counseling sessions (per issue, per 12 month period)
• Confidential and provided by a third party
• Counseling in-person or through virtual therapy. Virtual therapy includes meeting through text message, live chat, by phone or video conference.

Find care in your area
For in-person counseling:

1. Click here to access the online provider search. Note: Search filters include location, specialty, gender, ability to provide video conferencing and more.
2. When you've found a provider, complete the "online self-referral" form next to the search result.
3. After you submit the form, you will receive an email with the counselor’s contact information and a MAT number. Contact the provider to schedule an appointment and include the MAT number.

 

For virtual therapy:
Online registration

1. Go to BetterHelp.com/Magellan and click on "Get Started."
2. Enter your first name, last name, email address and company name, then click “Submit.”
3. Once you click “Submit,” you will receive an email with the subject line, “Here is your online counseling invite from Magellan Healthcare.” Within the email, click the hyperlinked text that reads “CLICK HERE TO GET STARTED.”
4. Complete the registration and questionnaire, then begin messaging a therapist through your web browser or the BetterHelp mobile app. Typically, you can communicate with a therapist within 24 hours of completing the questionnaire.

 

Phone registration

1. Call your program at (800) 537-5221. A Magellan representative will ask you questions to understand your unique situation and, if appropriate, refer you to BetterHelp. The referral form generates an email to you with a unique link to complete a questionnaire.
2. Once the Magellan representative refers you to BetterHelp you will receive an email with the subject line, “Here is your online counseling invite from Magellan Healthcare.” Within the email, click the hyperlinked text that reads “CLICK HERE TO GET STARTED.”
3. Complete the registration and questionnaire, then begin messaging a therapist through your web browser or the BetterHelp mobile app. Typically, you can communicate with a therapist within 24 hours of completing the questionnaire.

 

Note: You must register for an account before downloading the BetterHelp mobile app.